Return, Replacement & Refund Policy
Effective Date: 24 September 2026
1. GENERAL RETURN POLICY
Due to the nature of fragrance and personal-care products, Rrutba fragrances are generally non-returnable once the product has been opened, unsealed or used. This is primarily for hygiene, product-safety and quality-control reasons.
A return, replacement or refund may be considered for an eligible product where the wrong product has been delivered, the product is damaged, the bottle is leaking due to transit, the product is defective, the product is missing, the product received is materially different from the product ordered, or another issue requires a remedy under applicable law. All requests are subject to verification.
2. RETURN ELIGIBILITY
For a return/replacement request to be considered, wherever applicable, the product should be unused and unopened, with the original seal intact, in original packaging, and accompanied by invoice/order details.
Rrutba may request photographs, videos, order details, invoice or other reasonable information to verify the claim.
3. OPENED OR USED PERFUME
Opened, unsealed or used fragrance products are generally not eligible for return, exchange or refund.
This includes situations where the customer has sprayed or tested the perfume, removed the seal, does not like the fragrance after opening, finds that the fragrance smells different on their skin, or is dissatisfied with personal performance or longevity.
4. CHANGE OF MIND / PERSONAL PREFERENCE
Returns or refunds are generally not available simply because the customer does not like the fragrance, expected a different fragrance profile, finds that it smells different after application, it does not suit personal preference, projection/longevity differs from expectation, ordered the wrong fragrance by mistake, or changed their mind after ordering.
These exclusions remain subject to rights or remedies that cannot legally be excluded under applicable law.
5. DAMAGED PRODUCT
If a Rrutba product arrives damaged, contact Rrutba Customer Support as soon as possible after delivery.
Examples include a broken bottle, cracked bottle, damaged packaging affecting the product, severe transit damage, or other visible physical damage.
Keep the product, bottle, packaging and shipping parcel safely until the claim has been reviewed. After verification, Rrutba may offer a replacement or refund depending on the circumstances and product availability.
6. LEAKAGE
If the fragrance bottle is leaking when received, do not use the product. Keep the bottle and packaging safely, take clear photographs/videos, keep the shipping package and label, and contact Rrutba with your order details.
After verification, an eligible claim may be resolved through replacement or refund.
7. WRONG PRODUCT DELIVERED
If you receive a product different from the one ordered, contact Rrutba promptly. The product should remain unused, unopened, in its original packaging and with original labels/seals intact.
After verification, Rrutba may arrange a replacement with the correct product, subject to availability. If the correct product is unavailable, an applicable refund may be processed.
8. MISSING PRODUCT / SHORT SHIPMENT
If an item shown in your confirmed order is missing from the delivered package, contact customer support with the order number, customer name, invoice/order details, photographs of the received package and shipping label, and an unboxing video if available.
After verification, Rrutba may arrange the missing product or provide an applicable refund.
9. UNBOXING VIDEO
For damaged, leaked, missing or incorrect-product claims, customers are strongly advised to record a continuous unboxing video beginning with the sealed parcel before opening it.
The video should clearly show the sealed package, shipping label, package condition, opening of the parcel, product received and any visible damage, leakage or missing item.
An unboxing video may be requested as supporting evidence. Its absence does not automatically remove any consumer right available under applicable law.
10. RETURN REQUEST TIME LIMIT
For purchases made directly through rrutba.com, customers should report any damaged, leaked, defective, wrong or missing product within 48 hours of delivery, wherever reasonably possible.
For purchases made through Amazon, Flipkart, Myntra or any other authorised marketplace, requests must be raised within the time period specified by the respective marketplace.
If applicable law provides a different mandatory period or remedy, that legal requirement will prevail.
11. RETURN PROCESS FOR WEBSITE ORDERS
Step 1 — Contact Rrutba Customer Support with the order number, customer name, registered mobile/email, reason for return/replacement and photographs/videos.
Step 2 — Rrutba will review the information and supporting evidence.
Step 3 — Where required, the eligible product may be collected through Rrutba's designated delivery/logistics partner, or return instructions may be provided.
Step 4 — The returned product may be inspected to verify the reported issue.
Step 5 — Depending on the circumstances, Rrutba may provide a replacement, subject to availability, or process an applicable refund.
12. DELIVERY & LOGISTICS PARTNER
For orders placed directly through rrutba.com, Rrutba may use a designated delivery/logistics partner for the processing and delivery of customer orders.
The delivery/logistics partner may be responsible for: pickup of orders from the designated Rrutba location; transportation and delivery to the customer's provided address; shipment tracking and delivery-status updates; delivery attempts and customer coordination where required; handling transit and shipment-related logistics; reverse pickup of eligible products approved for return; transportation of approved return/replacement shipments; and providing shipment and delivery-related information to Rrutba for order management and customer support.
The delivery/logistics partner is responsible for performing the delivery and logistics services assigned to it in accordance with its applicable service terms and operational procedures.
Rrutba remains responsible for managing the customer's order, coordinating with the delivery/logistics partner where required, and handling eligible return, replacement and refund requests in accordance with this policy and applicable law.
Any delivery, transit, pickup or logistics-related issue reported by the customer may be reviewed and coordinated with the designated delivery/logistics partner by Rrutba.
The name of the delivery/logistics partner may change from time to time depending on Rrutba's operational requirements. Such change will not affect the customer's rights or the applicability of this Return, Replacement & Refund Policy.
13. CONDITION OF RETURNED PRODUCT
Where a return is approved, the product should be returned with the original bottle, packaging, label, seal wherever applicable, invoice/order details and any promotional item/freebie supplied with the order, where applicable.
Products intentionally altered, refilled, tampered with or damaged after delivery may not qualify for return, subject to applicable law.
14. REPLACEMENT POLICY
Where a product is eligible for replacement, replacement depends on product availability and will generally be for the same product/variant.
If the same product is unavailable, an applicable refund may be offered. Replacement remains subject to verification of the reported issue.
15. REFUND POLICY
Where a refund is approved by Rrutba, the applicable refund will generally be processed through the original payment method used for the order or another permitted payment method.
Once the refund has been approved and initiated by Rrutba, the refund will generally be processed within 5–7 working days.
The actual time for the amount to reflect in the customer's account may additionally depend on the payment gateway, bank, card issuer, UPI/payment provider or other financial intermediary. Rrutba does not control independent bank or payment-provider processing times.
16. SHIPPING / RETURN CHARGES
Where a return, replacement or refund is approved because of an issue attributable to the product/order, applicable return or shipping costs may be borne by Rrutba, subject to verification.
For customer-initiated returns not caused by a product defect, damage, wrong product or other eligible issue, return shipping charges may apply where legally and contractually permissible.
17. PRODUCTS GENERALLY NOT ELIGIBLE FOR RETURN
Unless otherwise required by applicable law: opened or used perfumes; perfumes with the original seal removed; products damaged through customer misuse; products damaged through improper storage after delivery; altered/refilled/tampered products; products returned without necessary original packaging; products returned after the applicable return period; products purchased from an unauthorised source; and products where the issue is solely a change in personal fragrance preference.
18. FRAGRANCE ALLERGY / SKIN SENSITIVITY
A fragrance being unsuitable for an individual's skin, body chemistry, sensitivity or personal preference does not by itself constitute a product defect.
Customers with known or suspected allergies, sensitive skin or other health concerns are advised to consult an appropriate healthcare professional before using the product.
If irritation, redness, itching, burning, swelling or any unusual reaction occurs, discontinue use immediately and seek appropriate medical advice.
Returns or refunds relating to individual allergic reactions or personal sensitivity will be handled in accordance with applicable law and the specific circumstances of the claim.
19. AMAZON, FLIPKART & OTHER E-COMMERCE PURCHASES
If you purchase Rrutba through Amazon, Flipkart, Myntra or another authorised marketplace, the return, replacement, cancellation and refund rules of the respective marketplace will apply to that transaction, along with applicable law.
Customers should raise requests through the marketplace's prescribed return/help process within the applicable time period.
Rrutba may be required to follow marketplace seller policies, return windows, evidence requirements, pickup arrangements and refund procedures.
Where there is a conflict between this Website policy and a mandatory marketplace policy applicable to a marketplace transaction, applicable marketplace requirements and law will prevail.
20. WEBSITE ORDERS VS. MARKETPLACE ORDERS
For purchases made directly through rrutba.com, this Return, Replacement & Refund Policy applies, subject to applicable law.
For purchases made through Amazon, Flipkart or another authorised marketplace, the relevant marketplace's return/refund policy and seller terms apply to that order.
The platform through which the purchase was made will determine the applicable return/request process.
21. FRAUDULENT OR ABUSIVE RETURN CLAIMS
Rrutba reserves the right to investigate suspected fraudulent, abusive or repeated return/refund claims, including repeated false damage claims, product tampering, empty or partially emptied bottles, product substitution, packaging manipulation, false information or repeated misuse of return/refund facilities.
Any action taken will remain subject to applicable law and consumer rights.
22. PROMOTIONAL ORDERS & FREE PRODUCTS
Products supplied as part of special promotional offers, bundles, free gifts or promotional campaigns may have specific return conditions.
Where a promotional order is returned or cancelled, the treatment of free products, discounts, coupons or promotional benefits may be governed by the terms of that offer, subject to applicable law.
23. SALE / DISCOUNTED PRODUCTS
Products purchased during special sales, promotional campaigns or clearance offers may have specific return or replacement conditions.
Any special condition applicable to a promotion will be communicated at purchase, subject to applicable law.
24. DELIVERY REFUSAL
Customers are advised not to refuse delivery merely because they have changed their mind about the fragrance.
If an order is refused or returned without a valid reason, any refund or re-shipment will be handled according to the applicable order terms, logistics status and applicable law.
25. CUSTOMER RESPONSIBILITY
Customers are responsible for providing a correct delivery address and active contact number, checking the product label and packaging before use, following product-use and storage instructions, taking reasonable care of the product after delivery, and reporting eligible product issues within the applicable period.
26. CONSUMER RIGHTS
Nothing in this Return, Replacement & Refund Policy is intended to exclude, restrict or waive any consumer right, remedy or protection that cannot legally be excluded under applicable Indian law.
Where applicable law requires a return, replacement, refund or other remedy, that legal requirement shall prevail.
27. POLICY CHANGES
Rrutba may update this Return, Replacement & Refund Policy from time to time to reflect changes in products, business practices, e-commerce platforms, technology or applicable laws.
The updated policy will be published on rrutba.com with the revised effective date.
CUSTOMER SUPPORT
Brand: Rrutba
Marketed by: Sai Kriupa
Website: rrutba.com
Customer Support Phone: 8400039216
Customer Support Email: rrutbaitteam@gmail.com
For any return, replacement, refund, delivery or order-related query, customers may contact Rrutba Customer Support.
QUICK RETURN SUMMARY
RETURN / REPLACEMENT MAY BE AVAILABLE FOR:
Wrong Product • Damaged Product • Leakage • Defective Product • Missing Product • Verified Transit Issue
GENERALLY NOT RETURNABLE:
Opened Perfume • Used Perfume • Unsealed Product • Change of Mind • Personal Fragrance Preference • Fragrance Smells Different on Your Skin • Customer-Caused Damage
REFUND TIMELINE: Once a refund is approved and initiated by Rrutba, it will generally be processed within 5–7 working days.
All returns, replacements and refunds remain subject to verification, applicable marketplace policies and applicable Indian law.